Shipping and Returns Policy

Hours of Operation
Our hours of operation can be found here.

Shipping Couriers
When it comes to shipping services offered by One®, we currently use the following shipping couriers.

• US Postal Service
• UPS

With the US Postal Service, we offer First Class, Priority and Express. Options are available based on the weight, size, distance and shipping method available per the location of delivery. If a shipping preference is not available during the checkout process, it’s possible the package exceeds the dimensional specifications for the service or the service option may not be a available for the location.

With UPS, we offer standard Ground up to Overnight services. Just like the US Postal Service, options are available based on the weight, size, distance and shipping method available per the location of delivery. If a shipping preference is not available during the checkout method, it’s possible the package exceeds the dimensions and weight necessary for the service. Or, the service may not be an available option for the location.

Processing Orders
Please allow for 24-72 hours for your order to be processed and shipped. Orders are processed in the order they are received. Although orders may typically ship the same business day, this does not guarantee orders will. If you need to have your order arrive by a specific delivery date, please select a priority shipping option like UPS 3-Day, 2-Day or Overnight.

Priority shipping orders need to be placed by 12:00pm PST to go out the same business day. Orders received after the 12:00pm cut-off time will be processed and shipped the following business day.

If you are in doubt about which shipping service to use, please contact us and we will help with picking the appropriate shipping service for you.

Holiday Schedules
We at One® observe the following days as Holidays. Either these are Holidays we have selected and follow, or they are Holidays that our shipping carriers observe. During these Holidays, One® may be either closed due to observing our Holiday schedule, or orders will be moving in transit due to the shipping carriers observing their Holiday schedule. Holidays which are observed by our shipping carriers but not by One® will still be processed and packaged for shipment, but will not be picked up from the carrier until the next available business day.

Orders that are received on One® Holidays will be processed the next available business day. The same with orders that are in the process of being shipped during a One® observed Holiday. Orders that come in will be temporarily suspended at our location until the following business day. Orders will then be processed as normal.

One® Holiday Schedule 2019

• January 1 — New Year’s Day
• July 4 — Independence Day
• November 28 — Thanksgiving Day
• November 29 — Black Friday
• December 24 — Christmas Eve
• December 25 — Christmas Day

USPS Holiday Schedule 2019

• January 1 — New Year’s Day
• January 21 — Martin Luther King Jr. birthday
• February 18 — Washington’s Birthday (observed)
• May 27 — Memorial Day
• July 4 — Independence Day
• September 2 — Labor Day
• October 14 — Columbus Day
• November 11 — Veterans Day (observed)
• November 28 — Thanksgiving Day
• December 25 — Christmas Day

UPS Holiday Schedule 2019

• January 1 — New Year’s Day
• May 27 — Memorial Day
• July 4 — Independence Day
• September 2 — Labor Day
• November 28 — Thanksgiving Day
• December 25 — Christmas Day

Shipping Calculations
Freight or shipping charges are calculated by the following factors; Weight, Size of Package, Distance, Carrier Service

The freight charges offered on the checkout page are shipping figures based on the rates provided by the shipping carrier. These rates are subject to change due to economical changes, which could increase or decrease the shipping amount. Rates are not controlled by One®.

Shipping Delays
On rare occasions, shipping delays can occur due to carrier incidents or situations which are out of the control of carrier. Incidents could include an unexpected employee strike or a packages shipped to the wrong location.If the package is shipped using a Priority Service level, refunds are offered from the carrier for the inconvenience of not meeting the expected time of delivery.

For situations that could arise, such as severe weather conditions and acts of God. Shipping delays are due to the safety of the employee, packages will not be delivered to their destination until safe travel and delivery is determined. If a package is delayed due to these conditions, refunds are not available as there is no way for the carrier to deliver the package. Acts of God would be natural disasters, such as an earthquake, floods, tornadoes, hurricanes and other major adverse events which prohibit safe travel of the package to its destined location.

Free Shipping
Orders with a final invoice amount of $99 and above are subject for free shipping. The free shipping option will be available during checkout.  The shipping carrier will be determined by One, due to the size of the order and its delivery location. Free shipping is not pro-rated against higher tiered services.

Free Local Delivery
Serving in Chico, CA. We offer a free delivery service for orders placed within the city of Chico. Orders will be delivered by a member of the One® team.

*Free local delivery is not an available option for nearby towns outside of Chico. But, if you live in Chico and do not see the free local delivery option available, please contact us so we can see that your order is delivered to you.

Local Pickup
At the moment, local pickup is not an available option. We plan to open a location which will offer a will-call area, allowing for local pickups and retail shopping. We apologize in advance for any inconvenience this may cause. And, we thank you for your support which will allow us to open a physical location soon.

Our Shipping and Returns policy is active for 30 days from the date of purchase listed on your invoice. If you need to send an item back for a refund or exchange, the return will need to be setup and in process within the 30 calendar days shown on your receipt. If you want to make a return or exchange outside of the 30 day grace period, please contact us. Although we may not be able to offer a refund or exchange, we will gladly work together on a amicable solution.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
• Gift cards
• Downloadable software products
• Some health and personal care items

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

To complete your return, please contact us to receive a return authorization. Once you received authorization for the items to be returned, we require a copy of your receipt or proof of purchase to be sent with the items being returned. This will expedite the process and allow for a faster refund. All items will need to be sent to the business of One, in the original packaging and must be new and unused – unless approved otherwise.

Information regarding our Shipping and Returns program, please see details below.

Refunds (if applicable)
Once your return is received and inspected, we will send you a notification email. The email will verify the returned item(s) have been received, the inspection complete and a refund has been processed to the original credit card used for the purchase. In the event the refund is postponed due to an issue with the return, we will send a notification via email and/or contact the person who made the return for to rectify the situation.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-5 business days.

Late or missing refunds (if applicable)
If you haven’t received your refund within 6 days, of when the return was closed and the refund was posted. Please check with your credit card company or bank. In rare occasions, a refund can take longer to process due a policy carried by the issuing company.

If you’ve done all of this and you still have not received your refund yet, please contact us as we will gladly investigate the matter.

Sale items (if applicable)
Items that are purchased on sale will be issued a refund for the paid price, not the original retail value.

Coupon Codes (If applicable)

Item(s) that are purchased with a discount code will be refunded according to the value of the item(s) after the discount has been applied. For instance, if an item sold for $20 was purchased for $15 due to the use of a coupon which offered $5 off the order. The refund amount will be $15 for the returned item.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange and item for a similar item, like swapping out the shirt for a different size, please contact us.

Shipping
To return your product, please mail your item(s) to the address given to you during the authorization process.

Shipping charges for items returned are the responsibility of the customer. If an item was purchased in error and you decide to refuse the package, sending the item(s) back to the business of One, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a shipping service which offers shipping insurance and tracking information. We don’t guarantee that we will receive your returned item. If a returned package is lost in transit, a claim will need to be made with shipping carrier. One is not involved with the investigation process of the shipping carrier.